- Assistant Director: Corporate Improvement & Customer Services
- Assistant Director: Strategic Commissioning, Wellbeing & Quality Assurance

Current roles

Assistant Director: Corporate Improvement & Customer Services
£78,734 to £91,973

This role offers the opportunity to take the lead on an ambitious corporate change initiative. Your contribution will be central in reshaping how the council engages with its customers, to deliver more responsive, consistent and efficient services. Our focus is on directing more customer contact to a single point of delivery, harnessing better technology to reduce costs and making the customer experience quicker and easier. It’s a change programme that is as much about hearts and minds as it is about process and systems, so it’s important that you can lead cultural as well as operational change.  We’ll want to hear about your past successes in people and programme management, but we will also want to understand how you will identify new opportunities and best practice that will benefit Reading.

As well as leading on our customer service transformation you will also be responsible for Policy and Performance Improvement, our Registrars’ Service, and be a key player in shaping our relationships with third sector providers – helping to foster a partnership environment that supports community resilience.

Visit www.teamreading.co.uk to find out more or contact Steve Guest at Solace in Business for a confidential discussion on 020 7976 3311.

Assistant Director: Strategic Commissioning, Wellbeing & Quality Assurance 
£78,734 to £91,973

Momentum is building in Reading. We’re part of an integrated team that is delivering improved quality of service across Berkshire – working across organisations and across boundaries to shape seamless, high quality services to our community. And people are beginning to take notice.

 The CQC System Review in late 2018 praised our progress, highlighting that along with  partners Reading residents receive good quality, person-centred health and social care. Our approach is supporting people to leave hospital when they are ready, with the right support  options in place to help them return to independent living, and improving pathways and people’s experiences of returning home It’s an improvement story that’s mirrored across a growing range of council services identifying the Council as a place where you can make things happen.

In this cross-cutting role, you will promote a strategic commissioning-led approach Adults’ Services. Working within a multi-agency context, you will improve our use of resources to achieve better choice and control for our residents, coordinating provision across a diverse range of health and care needs, including public health commissioning. You’ll help to shape a pro-active commissioning culture working with our health colleagues, to actively engage the marketplace – challenging providers, provoking debate and building mutually beneficial partner relationships. Quality assurance will be high on your agenda – you’ll ensure regular reviews and evaluation of contracts support high quality outcomes and compliance requirements. And you will ensure that the right support and advice is available to assist residents in managing their personal budgets effectively and develop services that deliver what residents tell us will help them stay independent. 

Visit www.teamreading.co.uk to find out more or contact Steve Guest at Solace in Business for a confidential discussion on 020 7976 3311.